How you can help?

As a volunteer, you will assist in tasks necessary for the successful running of our brand new store, all under the direction and guidance of the manager. Our retail volunteers are the first point of contact for customers when they enter our stores and you will provide invaluable help by getting involved as much or as little as you like - from sorting out stock; putting your own stamp on the shop displays or getting trained to serve customers at the till.

When can you help?

We offer flexible opportunities throughout the week

Typical tasks include:

• Engaging with customers and serving them in a helpful and friendly way

• Promoting our campaigns and in store sales to customers

• Working on window and shop displays

• Keeping the store tidy, clean and well organised

• Interacting with the general public

• Communicating with shop managers, staff and fellow volunteers about what has sold and needs re-stocking

• Honing your retail and cashier skills behind the till and taking payments

• Promoting Gift Aid and sales campaigns

What are we looking for?

• You don’t need any specific skills or experience to volunteer but a positive attitude and excellent customer service skills are key

• Experience in retail would be desirable, but not necessary

How we will support you

We can offer you ‘taster’ sessions in order for you to see what volunteering with us will be like.  Once you decide you wish to continue volunteering, we will ensure you are shown how to carry out each of the tasks and are fully trained in the jobs you do with guidance from the store manager. We will ensure that you familiarise yourself and comply with the Health and Safety Policy, Fire Procedure, Manual Handling, GDPR and any other training where appropriate.

What are the minimum requirements?

You need to have the physical ability to fulfil the requirements of the role including safe moving and handling of donations.

What you can get from volunteering: 

• A chance to work in a friendly team, make new friends and meet a diverse group of people

• The time to develop your confidence and interpersonal skills

• The ability to gain valuable retail work experience to add onto your CV and to learn new skills

• Flexibility to fit with your lifestyle

To apply for the role, please click on the link 

Thank you for contributing to the valuable work of Farleigh Hospice. Please do not hesitate to contact us at volunteer@farleighhospice.org or call 01245 933735 if you require any further information.